Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • use our online form, which is available at all times.
  • phone us on 0121 334 0200, Monday to Friday from 8am to 6pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
  • in your NHS account (through the NHS website or NHS App)

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you. This includes the NHS Pharmacy First scheme.

Routine appointments

To request a routine appointment in the next 7 days:

  • use our online form, which is available at all times.
  • phone us on 0121 334 0200, Monday to Friday from 8am to 6pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
  • in your NHS account (through the NHS website or NHS App).

Please note, with appointment bookings and to provide you with the best possible care, our care navigators have been instructed to ask you for information about your health concerns. This helps us understand your needs better and navigate you to the most appropriate care and resources. Your well-being is our top priority, and we are here to support you every step of the way.

We also highly encourage you use our online request system when looking to book an appointment as you can save time and avoid telephone queues.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Nurse Appointments

Nurses in our practice treat patients for a wide range of common conditions.

Appointments for travel vaccines need to be booked at least four to six weeks prior to your departure. 

If you require a blood test, it would be referred/requested by a GP. Please allow 7-10 working days for results to reach the surgery.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

Our doctors typically see four patients in the practice in the time it takes to do a single home visit. For this reason we ask our patients to come to the practice if at all possible. However, we can visit you at home if your condition means you cannot attend one of our clinics. Please ring before 10.00am to arrange a visit and let us know if your condition is urgent. Home visits are at the discretion of the doctor.

NHS Health Check

The NHS Health Check is your chance to get your free check-up of your overall health. For adults in England aged 40-74 without a pre-existing condition, it checks your circulatory and vascular health and what your risk of getting a disabling vascular disease is.

This guide explains what happens at the check, when and how you get one, and how to lower your risk.