As a parent, family member or carer, you may be able to access services for someone else. We call this having proxy access. We can set this up for you if you are both registered with us.

To requests proxy access:

• collect a proxy access form from reception from 10am to 6pm

Linked profiles in your NHS account

Once proxy access is set up, you can access the other person’s profile in your NHS account, using the NHS App or website.

The NHS website has information about using linked profiles to access services for someone else.

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager by completing a complaints form from reception or email: m85794.balajisurgery@nhs.net who will deal with your concerns appropriately.

Alternatively, You can also contact

NHS Birmingham and Solihull Integrated Care Board
Patient Experience and Complaints Team
Alpha Tower
8th Floor
Suffolk Street
Queensway
Birmingham
B1 1TT

Email: bsol.patientexperience@nhs.net
Telephone: 0121 203 3313

Healthwatch Birmingham and Solihull
PO Box 16875
Birmingham
B16 6TN

Email: info@healthwatchbsol.org.uk
Telephone: 0800 652 5278

For more information in regards to complaints please follow the link below: https://www.england.nhs.uk/contact-us/feedback-and-complaints/complaint/

We need to hold personal information about you on our computer systems and in paper records to help us to look after your health needs, and your doctor is responsible for their accuracy and safe-keeping. Please help to keep your record up to date by informing us of any changes to your circumstances.

Doctors and staff in the practice have access to your medical records to enable them to do their jobs. From time to time information may be shared with others involved in your care if it is necessary. Anyone with access to your record is properly trained in confidentiality issues and is governed by both legal and contractual duty to keep your details private.

All information about you is held securely and appropriate safeguards are in place to prevent accidental loss.

In some circumstances we may be required by law to release your details to statutory or other official bodies, for example if a court order is presented, or in the case of public health issues. In other circumstance you may be required to give written consent before information is released – such as for medical reports for insurance, solicitors etc.

To ensure your privacy, we will not disclose information over the telephone or fax unless we are sure that we are talking to you. Information will not be disclosed to family, friends or spouses unless we have prior written consent, and we do not, leave messages with others.

You have a right to see your records if you wish. Please ask at reception if you would like further details about our patient information leaflet. An appointment may be required. In some circumstances a fee may be payable.

What is GDPR?

The General Data Protection Regulation (GDPR), which went into effect on May 25, 2018, is a comprehensive data privacy law that establishes a framework for the collection, processing, storage, and transfer of personal data. It requires that all personal data be processed in a secure fashion, it also provides individuals with a number of rights regarding their personal data.

It will not only apply to the UK and EU; it covers anywhere in the world in which data about EU citizens is processed.

Click on the link below for more information:

https://ico.org.uk/your-data-matters/

Find out about your data protection and information rights including how to make a SAR, how to make an FOI request, domestic CCTV and data protection, protecting yourself against nuisance marketing and more.

Our privacy policy: GDPR Privacy Notice

COVID-19 – Privacy Policy: COVID19 Privacy Notice

We respect your right of privacy and keep all your health information confidential and secure.

It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible care.

The information may be used for management and audit purposes. However it is usually only available to, and used by, those involved in your care.

You have the right to know what information we hold about you. If you would like to see your records. Please contact our practice manager.